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1. PRODUCT INFORMATION
We have a variety of items, including clothing, accessories, vape liquids, and other unique products featuring our exclusive designs.
We focus on using high-quality materials that are durable and comfortable. You can find specific details about the materials on each product’s page.
Each product page includes a size guide to help you pick the right fit. If you’re unsure, our customer service team is ready to help.
We care about the environment and use top-quality materials to ensure sustainability. You can learn more on our Sustainability page.
We regularly update our collection with new designs. Subscribe to our newsletter to be the first to know about new releases!
2. ORDERING PROCESS
Just browse our collection, pick your favorite items, and proceed to checkout. It’s easy!
We accept all major credit cards, PayPal, and other popular payment options for your convenience.
You can change or cancel your order within one day after purchase. Contact us as soon as possible if you need to make changes.
You can enter your discount code at checkout in the box provided before completing your purchase.
Yes, you’ll get an email confirming your order shortly after purchase, including a receipt and order details.
3. SHIPPING & DELIVERY
We ship to most countries around the world. You can see the available shipping options at checkout.
Delivery times depend on your location. You’ll get an estimated delivery date during checkout.
Shipping costs depend on where you live and the weight of your order. You’ll see the total cost at checkout.
Yes! Once your order is shipped, you’ll get a tracking number to keep an eye on its progress.
If your package is delayed, please contact our customer service team, and we’ll work to resolve the issue.
4. RETURNS & EXCHANGES
At Inverse, we want you to be happy with your purchase. If you’re not satisfied, we have a simple return policy:
4.1.1. Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Products must be unused, unworn, and in the original packaging with all tags attached.
- Sale items are final sale and cannot be returned unless they are defective.
4.1.2. How to Initiate a Return
- To start a return, contact our customer service team at [email@example.com] with your order number and reason for return.
- Once your return is approved, you’ll receive instructions on how and where to send your package.
4.1.3. Return Shipping
- You are responsible for return shipping costs unless the item is defective or the wrong item was sent.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4.1.4. Refunds
- Once we receive and inspect your return, we will notify you if your refund is approved or rejected.
- Approved refunds will be processed, and a credit will be applied to your original payment method within 7-14 business days.
4.1.5. Exchanges
- If you need to exchange an item for a different size or color, please contact us at [email@example.com] to confirm availability.
- Exchanges are processed as a new order after the original item is returned.
4.1.6. Non-Returnable Items
- Some items cannot be returned, such as custom products.
- Any item returned more than 30 days after delivery or not in its original condition may not be eligible for a refund.
4.1.7. Damaged or Defective Items
- If you received a damaged or defective item, contact us immediately at [email@example.com], and we will arrange for a replacement or refund.
4.1.8. Refund Delays
If you’ve done all of this and still haven’t received your refund, please contact us at [email@example.com].
If you haven’t received your refund within the expected time, first check your bank account again.
Then contact your credit card company or bank, as it may take some time for your refund to be officially posted.
To return a product, contact us for a return authorization, then follow the instructions we provide to send back your item.
Yes, you can exchange an item for a different size or color if it’s available. Contact us to set up the exchange.
You are responsible for return shipping costs unless the item is defective or we made an error.
If you received a damaged or incorrect item, please contact us right away so we can arrange a replacement or refund.
5. CUSTOMER SERVICE
You can reach our customer service team by email at [email@example.com] or through the contact form on our website.
Our customer service team is available from 08.00 – 16.00, Monday through Friday.
Yes, we offer a live chat feature on our website during business hours for quick help.
We aim to respond to all inquiries within 24 hours, but it may take longer during busy times.
If you haven’t heard back from us within 48 hours, please check your spam folder or reach out to us again.
6. ACCOUNT INFORMATION
No, you can checkout as a guest. However, creating an account lets you track your orders and save your details for future purchases.
To create an account, click on the “Sign Up” button at the top of our website and follow the steps.
If you’ve forgotten your password, click “Forgot Password” on the login page, and we’ll send you instructions to reset it.
Yes, you can update your personal information, shipping addresses, and more by logging into your account.
Once logged in, you can view your order history by going to the “My Orders” section of your account.
7. MEMBERSHIP & LOYALTY PROGRAMS
The Inverse Club Loyalty Program is our special membership program that offers discounts, early access to new products, and other cool perks.
Joining is simple! Sign up on our website, and you’ll start enjoying the benefits right away.
Members get special discounts, early access to new releases, and invitations to exclusive events.
No, joining the Inverse Club is completely free!
You can earn points by making purchases, referring friends, and engaging with us on social media.
8. COMPANY INFORMATION
Inverse is headquartered in Surabaya, Indonesia, but our team and community are global.
Subscribe to our newsletter, follow us on social media, or check out our blog for the latest updates.
Yes! We love collaborations. If you’re interested, please reach out to us via email.
Currently, we’re only online, but we occasionally appear at pop-up events and markets.
9. PRIVACY & SECURITY
Your payment information is fully.